FAQ

FAQ

Are there any hidden fees?
No there are no additional charges on displayed prices, only the tax will be paid to the hotel or to the car rental agency.
Is it possible to book without a credit card?
Yes it is possible to pay by PayPal or the method of payment offline, example by virement on the bank account or by western union
How do I know if my reservation is confirmed?
Once the booking form is completed, the confirmation page appears. We also send you this confirmation by e-mail. It includes all the details of your reservation, including the booking number.
Does the hotel require a down payment or advance payment?
The poster advance in the voucher.
What is the difference between a double room and a twin room?
A double room has a double bed and a twin room with two single beds. If the room is listed as "Twin / Double", this means that it can have a double bed or two single beds. Please indicate your preference under "Special requests".
For hotels are the rates indicated per person or per room?
Prices are per room.
Is breakfast included in the rate?
Depending on the hotel and the type of room chosen, when booking the room, free and paid pensions are displayed just next to the room.

How do I know if my reservation has been canceled?
After canceling your reservation, you will receive an e-mail confirming your cancellation. If you do not receive this email, please make sure it did not arrive in the "spam/spam" folder of your e-mail. If not you can follow the situation of your reservation on your customer space.
How do I rent a car for my next stay?
In Capsim Tourisme it is possible to rent a car in the same way that we reserve a hotel room. In the car section, there are search options available to you with varied ranges of cars that will answer your travels in safety and comfort.
Up to what time can I cancel my reservation on the internet? (The maximum duration)
When booking, it is important to read the hotel policies and terms.
If I booked through the internet, can I contact the hotel directly to change or cancel my reservation?
Yes, you can contact the hotel at any time to make a booking change or cancellation, if not the customer's area gives you the hand to change the reservation date.